Terms of use

Terms and Conditions

These Terms govern your access to, usage of all content, Product and Services available at i-healthbd.com website the “Service” operated by i-healthbd.com as “us”, “we”, or “our”.

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with [i-healthbd.com] and its licensors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party.

If you use any Third Party Services, you understand that:

• Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party Services.
• You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.

Accounts

Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorised uses of your account or upon becoming aware of any other breach of security.

Termination

We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimer

Our Services are provided “AS IS.” and “AS AVAILABLE” basis. i-healthbd.com and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither i-healthbd.com, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of Bangladesh.

Changes

i-healthbd.com reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.

If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.

Your continued use of our Services will be subject to the new terms.

1. i-healthbd.com DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE/MOBILE APPliCATION IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE/MOBILE APPliCATION SHOulD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOulD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE/MOBILE APPliCATION OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.
2. WE WILL NOT BE liABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGliGENCE OR OTHERWISE) WHERE:
   • THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
   • THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESulT OF ANY SUCH BREACH; OR
   • ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESulTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.THE MAXIMUM liABIITY OF AROGGA SHALL BE LIMITED TO THE COST OF THE PRODUCTS PURCHASED OR SERVIES AVAILED BY THE CUSTOMER, AROGGA OR ITS DIRECTORS SHALL NOT BE LIABLE FOR ANY INDRECT, CONSEQUENTIAL OR OTHER DAMAGES CAUSED TO THE USER
   • We only accept Prescription Orders from customers who are 18 years old or over although they may order prescriptions for persons who are under 18. By placing an order, you confirm that you are at least 18 and legally eligible to contract.
   • We accept Orders from and dispatch orders to addresses in selected locations in Bangladesh.
   • No Order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order. All orders are delivered subject to receipt of valid prescription and availability except which does not require prescription according to Bangladesh Government law.
   • When we receive an original prescription from you, our pharmacist will verify it against the information provided to us at the time the order was placed. In the event that the information does not match with your original order as per the prescription, we may try to contact you using the information in your registration. If we cannot contact you and we are unable to dispense the item(s) on your Prescription Order we reserve the right to return your prescription to you.
   • If you place a Prescription Order or online order or phone order, therefore, we do not receive the relevant original prescription, we will not have any liability to you and it will be your responsibility after use of the medicines as we are the seller only, not manufacturer as per your order.
   • Validation of prescription services through our partner Registered Medical Practitioner shall be made available to the User only upon request of the User and in the following situations:
     • The existing prescription has expired and the User is unable to get an appointment with his Registered Medical Practitioner; or
     • The prescription is not legible and the prescribing Registered Medical Practitioner is unavailable to validate the prescription; or
     • If the prescription contains schedule X drugs / unusual quantities.
   • The User understands and agrees that the validation of prescription services provided herein are only on request and are intended for general purpose only and should not be used in case of medical emergencies and serious illness issue where physical consultation is recommended and at no point these services are intended to replace the physical consultation. The User also agrees and understands that for providing the validation of prescription service, we will have to share the prescription with its partner Registered Medical Practitioner and by requesting the services the User confirms its consent to share his/her prescription with our partner and Registered Medical Practitioner. Upon the request of the User, the prescription of the User shall be shared with our's partner Registered Medical Practitioner and post consultation or review of the prescription, if the Registered Medical Practitioner deems fit, he/she may validate the prescription shared with him/her of the User. However, at all time the Registered Medical Practitioner has the discretion to refuse consultation or validation of the prescription if the Registered Medical Practitioner is of the opinion that a physical consultation is required before a prescription is validated.
     User agrees that the Registered Medical Practitioner will use the technology of its for rendering the above services and they share the information with its affiliated partners for rendering the services
   • i-healthbd.com makes no warranty that: (i) the application will meet your requirements; (ii) the application will be available on an uninterrupted, timely, secure, or error-free basis; (iii) the any results that may be obtained from the use of the application or any services offered through the Website will be accurate or reliable (iv) i-healthbd.com disclaims all warranties as to the accuracy, completeness or adequacy of such information.
     i-healthbd.com disclaims all liabilities arising from manufacturing defects and the claims if any with regard to defect in manufacturing or otherwise shall be made directly on the manufacturer whose information in provided on the product. i-healthbd.com may at its sole discretion assist User in providing any information that may be required with regard to the claim.
   • You agree that the prices mentioned on our website or mobile app are approximate estimates of the actual/exact price of the drugs. The actual/exact price of the drug will depend upon its batch number and will be mentioned in the invoice dispatched to you along with your order. In case a pre-payment has been made by you basis the price estimate at the time of placing the order, should there be a shortfall upon generation of invoice, you undertake to pay the shortfall through any of the payment modes made available to you by us. In case the payment made by you basis the price estimate at the time of placing the order is more than the price as per the generated invoice, the excess payment will be refunded back to you in your bank account, credit card, debit card or wallet which may have been used by you at the time of making the payment.
   • In order to provide better services, i-healthbd.com offers express delivery services to its Users, wherein the User select to specified time for express delivery of the order. User can also have the order delivered at his convenience by choosing the fixed time for delivery. User will be charged a convenience fees for delivering the order at their convenience. User shall select the option at the time of placing the order or request for EDS by contacting the customer care. To avail the EDS, the User shall agree to pay additional delivery charge. The service fees for EDS shall vary from city to city based on the date, time and area of delivery. User will be intimated in advance regarding the deliver charges and Users shall check the availability of the services in the area where the User intends to take the delivery of medicines before availing the services. EDS services are available only in selected areas for deliveries during 1000 hours to 2000 hours on all working days in the area, subject to payment of additional delivery charges. Any deliveries scheduled on holiday and non-working hours shall be at additional charges at the sole discretion of i-healthbd.com, which will be communicated to the user in advance. i-healthbd.com may at its sole discretion accept EDS in few areas on Sundays and national holidays. User cannot modify or alter the delivery time and area after acceptance of the order. Service fees paid shall not be refundable after the order is dispatched for delivery. i-healthbd.com reserve the right to discontinue or suspend the EDS at any time without any notice, i-healthbd.com shall not be liable for any delay or default in not delivering the orders within the specified time.
   • You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.
   • We request you to verify the complete details and the documents provided to you at before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by i-healthbd.com once the same are accepted at the time of delivery.
   • YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOulD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR. FAILURE TO ABIDE BY THIS WARNING COulD SERIOUSLY DAMAGE YOUR HEALTH AND i-healthbd.com SHALL NOT BE HELD LIABLE.
   • Certain laws in Bangladesh prohibit and impose restriction on use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious , defamatory, inappropriate, slanderous, pornographic or otherwise sexually oriented or that makes attacks on or the otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which you do not have copyrights or other appropriate permissions to post in public forum. Your failure to comply with these terms may result in removal of your postings without prior notice to User. The IP address of all posts is recorded to aid in enforcing these conditions.
   • All retail pharmacy partnered with i-healthbd.com must maintain a healthy and hygienic environment in his/her pharmacy according to Bangladesh law and quality of the medicine should be at his/her disposal. In no circumstance’s agents allowed to keep expired medicine to his inventory. If any government officials inspect the agent’s pharmacy and finds any noncompliance or anything that seems contradictory according to Bangladesh law, i-healthbd.com will not be liable for any of those noncompliance and inspector may take appropriate action according to Bangladesh law against the pharmacy. Upon noticing the noncompliance i-healthbd.com board will decide whether to continue franchise partnership with convicted agents or not. i-healthbd.com hereby makes it clear, it’s the sole responsibility of the pharmacy to maintain a sound environment in his pharmacy. i-healthbd.com just provides a digital platform to process the order and works as a carrier between buyer and seller. In no circumstances, i-healthbd.com can be deemed as a seller of medicines, i-healthbd.com is just a digital platform provider and works as a delivery service between pharmacy and consumers.
   • Certain laws require to maintain data with respect to the services, Goods and other personal information in a prescribed format and i-healthbd.com will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.
   • i-healthbd.com shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, rain, storm, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. i-healthbd.com may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.
   • By Clicking on the "I have read and accept the terms and conditions" box at the bottom of the Registration Form, You indicate your acceptance of the above Terms and Conditions and you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or you wish terminate your registration as an Affiliate, you may not access or use the information and notify your intention to block your registration.